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Frequently Asked Questions 

Find below some of our FAQs but of course if you cant find what you're looking for then please get in touch.

  • Do I Need a referral from a GP?
    No, we are specialist physiotherapists who can assess and treat without referral by a GP/doctor. However, most private health insurers do require to pre-authorise your physiotherapy sessions. ​ You can do this via phone call to your insurer.
  • How do I book?
    You can immediately book online. ​ You contact us to discuss or book by phone on 020 3146 6837. ​ You can also submit any queries you have via our simple enquiry form on our Contact Page.
  • What should I bring with me?
    Where possible, previous medical or surgical history letters/ reports are also valuable for us to review in our physiotherapy assessment session.
  • What should I wear?
    We recommend you prepare physically by wearing comfortable, loose-fitting clothing that will allow us to easily see the skin, joints and muscles around your injury.
  • Can I bring someone with me?
    No problem. You do not need to inform us of this decision in advance. If you are accompanied by a friend or family member then we will often ask if you would like them to join you in the physio room during treatment. Alternatively they can wait in the waiting area if you would prefer.
  • How often will I need treatment?
    That is always dependent upon the nature of your injury. Our aim is to return you to full fitness as quickly and as safely as possible. Your physio will be in a better position to answer this following your initial assessment. An acute/early phase injury may require one or two visits in a short period of time. On the other hand, a more chronic injury such as an arthritic knee problem may require 2 or 3 visits in order to progress an exercise programme to help you self manage your injury. We recommend 1 or 2 sessions per week to see the fastest recovery, however, it is completely up to you how often you check in for therapy sessions.
  • How much experience do you have?
    On average, each member of our team has 7 years of experience, and is well-versed and trained to deal with and cure a variety of muscular and skeletal issues.
  • What is a physiotherapist?
    Physiotherapists are the leading therapists recognised within the medical profession and registered with the Health & Care Professionals Council. ​ From a thorough assessment we are able to establish a diagnosis which then enables us to use a multi-model "hands-on" approach that can include treatments such as soft tissue massage, spinal manipulations, acupuncture and joint mobilisations. ​ A evidence -based rehabilitation plan is also designed for you, to further support your long-term and full recovery.
  • Is Physio right for my problem?
    This is the all-important question that many patients want to answer. And it’s a very easy one to answer. If you’re in pain with or have any of the following problems then you can be really confident that physio is right for you:(Please note these are the symptoms and the problems that you might be experiencing, the injury as you see it and feel it, not the specific name or diagnosis of the injury: Back pain and stiffness Neck pain and stiffness Shoulder muscle tension and tightness Pain and pins and needles in your leg Sports Injury Ankle or Knee injury Pain in hamstring, calf, groin muscles or the achilles tendon Pain underneath your foot Pain in your lower back when you sit or stand for even short periods Pain and stiffness in your back when you put your socks and shoes on
  • What injuries do physiotherapists see?
    Here is a list of the common injuries that we see: This is known as the diagnosis. ​ Back: Sciatica Sacro Iliac joint pain and stiffness Spinal Stenosis Weak core stability Disc prolapse/herniated disc/slipped disc/bulging disc Neck / Shoulder: Muscle spasm and tension Rotator Cuff tear Impingement Syndrome Neck Spondylosis (degeneration) Disc prolapse/herniated disc/slipped disc/bulging disc ​ Ankle and Knee: Ankle Sprain Achilles tendon Plantar Fasciitis Knee Cartilage Post surgery knee rehab ​ Sports Injury / Muscles: Calf strain Hamstring strain Shoulder muscle tear Achilles tendonitis Groin strain ​ Whiplash Injuries Any Injury Requiring Massage
  • How will physio help my injury?
    Physiotherapy is as much about the physical as it is the ability to give you peace of mind. Your physio will aim to reduce your pain or get you active again as fast as possible. That’s the physical benefit of physio but we will give you a clear understanding of your injury from what it is, to how it happened and importantly how to prevent it from happening in the future.
  • How much pain will physiotherapy cause?
    This is a really great question. It’s true that physio is a very physical experience and as such treatments can often be a little uncomfortable at times, but we will always aim to be as gentle as possible and cause the minimal discomfort we possibly can to get your problem solved as fast as we can. Before we do any physio techniques we will tell you exactly what is about to happen. More often than not the pain stops as soon as we do, so you only have to tell us to stop and we will. Pain is a side to physio that is often unavoidable and most patients eventually concede that the pain is a nice sort of pain, one they know that is doing them some good and is often no worse than the pain that they are already in. The discomfort usually reduces as treatment progresses and we always advise you on things like stretching and heat to help reduce the soreness that might be caused by the treatment.
  • How long does it take to see physical improvements?
    Patients at JW Physio Clinic are seeing improvements in as fast as 4-6 weeks of regular therapy to see drastic improvements.
  • How do you reduce pain?
    Our team are trained and experienced in various areas of intervention therapy, our patient-specific care plans often include, and are not limited to treating patients with; musculoskeletal; neurological; orthopaedic injuries; rheumatological; cardiovascular; sport; pediatric; acupuncture; spinal adjustments; rehabilitative exercises; sports massages; and cupping therapy.
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